Turrito Service Desk Escalations

Last refreshed: 2026/06/02, 08:24:46· source from spreadsheet filename · comments aligned by ticket ID
🏠 Overview
9 open

Overview

9 matching active entries
Ticket comments imported
1 TXT file(s) scanned. 9 ticket comment ID(s) found. 9 dashboard ticket(s) matched and updated.
Total Open9All active
Critical430+ days
Warning514-30 days
Normal00-14 days
Comments9matched by ticket ID
WAN / LAN2 / 7from filenames
Distribution by customer
Age buckets
Top 5 customers by risk
Open Entries
9 active entries · sorted desc by dateOpened
Click row for Level 3 detail
Source ID Customer Site Description Assignee Opened ▼Age Risk Ticket Comment
Technicrete ISG · 1 open
LAN38067Technicrete ISGZscaler-Users not showing on reportETIENNE2026-05-18 15:1514.7dWarningTechnicrete ISG | Zscaler Users not showing on report, Still not seeing users signing in, Following up.
Ingrain · 1 open
LAN38028IngrainZscalerZscaler granular access control ClaudAITRAVIS2026-05-18 11:3014.9dWarningIngrain | Zscaler granular access control ClaudAI, Suggested that we go through the policies together to eliminate the faulty policies. Following up.
Afrimat · 2 open
WAN37547AfrimatCollondaleSIPUnassigned2026-05-14 13:0518.8dWarningAfrimat Collondale | SIP - Link is stable, Battery upgrade project underway.
Primary Asset Administration · 1 open
LAN36208Primary Asset AdministrationSharepointSite not backed upVISHNU2026-05-11 11:2321.9dWarningPrimary Asset Administration | Backup Successful, Monitoring
SCM DMA · 3 open
LAN34739SCM DMAAzure ,Port ForwardDAMIEN2026-05-04 13:2528.8dWarningSCM DMA | Azure/Fortigate Port Forward - We asked for a new time to be scheduled. following up.
Afrimat · 2 open
WAN33466AfrimatEmfuleniSIPUnassigned2026-04-24 11:4338.9dCriticalAfrimat Emfuleni | SIP - Link Stabilised, monitoring till COB.
SCM DMA · 3 open
LAN31019SCM DMAJHB New firewallNew firewall configDAMIEN2026-04-13 09:2650dCriticalSCM DMA | JHB New firewall - VXLAN configured waiting on customer to test.
Syncramed · 1 open
LAN28401Syncramed,Firewal,Fortitoken ProblemVISHNU2026-03-27 15:0366.7dCriticalSyncramed | Following up with Customer, Waiting on testing.
SCM DMA · 3 open
LAN21796SCM DMACall Cabinet-Several Call Cabinet changesDAMIEN2026-02-27 19:1094.6dCriticalSCM DMA | Several Call Cabinet changes - No feedback, following up.
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